If you have been instructed to do so by a member of HardSoft Technical Support click the link Download Remote Control This will enable a member of our Support team to remotely control your computer.
Once downloaded please leave the HardSoft Support Teamviewer box open and await notification to allow the technician access to your computer.
Note. If you are running macOS Catalina then there are some additional steps HERE to allow us the ability to remotely support your computer. So please follow the instructions.