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Clearing cached/saved Windows credentials

Sometimes we all have problems with programs having incorrect or troublesome stored usernames and passwords.

Follow the instructions below to remove the stored/cached usernames and passwords from your Windows Computer.

For example if you are having problems with Microsoft Outlook prompting for a username and password over and over again remove the

 MicrosoftOffice_X:SSPI:<youremailaddress> 

entry for Office 365 users.  When you next open Microsoft Outlook it will ask again for your credentials where you can select Remember to store them again.

Windows 7

To remove previously cached/saved credentials on your workstation using the Windows Credential Manager under Windows 7, perform the following steps:

  1. Navigate to the Control Panel (from the Windows/Start menu).
  2. Expand the Control Panel and click on 'User Accounts'.
    Screenshot choosing Control Panel, User Accounts.
  3. On the resulting screen you will see the option to 'Manage your credentials' at the top left. Select 'Manage your credentials' and review the contents in the main window.
    Screenshot of Control Panel, User Accounts - choose Manage Your Credentials.
  4. Delete (Remove from the Vault) any credentials under the 'Windows Credentials' and 'Generic Credentials' section that refer to what you are removing. To do this, click on the down arrow associated with the saved credentials and if you see an entry with a referenced content name and your username, choose the option to 'Remove from vault'.
    Screenshot of Store credentials for automatic login (Windows Vault).
    The example above is empty but your list will contain entries. You only need to remove the related entries to what you are having issues with. When no more entries appear with the name you are having issues within the Windows Credentials or Generic Credentials, you should log out of your workstation and log back in.

Windows 10

To remove previously cached/saved credentials on your workstation using the Windows Credential Manager under Windows 10, perform the following steps:

  1. Press the Windows key on the keyboard or click the Windows Start icon.
  2. Start typing Credential Manager, and select the Credential Manager icon.
  3. On the resulting screen you will see the choice to manage your Web Credentials or you Windows Credentials.
    Screenshot of the Credential Manager window.
  4. Delete any credentials under the 'Windows Credentials' grouping that refer to your problem program. To do this, click on the down arrow associated with the saved credentials and if you see an entry with referenced content name and your username, choose the option to 'Remove'.
    Screenshot of Windows Credentials screen.
    The example above may be different from what you see. You only need to remove the related entries to what you are having issues with. When no more entries appear with the name you are having issues within the Windows Credentials or Generic Credentials, you should log out of your workstation and log back in.

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  1. Scott harrington

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