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Microsoft Surface will not turn on or having strange issues, what can you do?

All Surface Pro users know how to force a restart their device. You press and hold down the power button for around 30 seconds and then and release it. This is a Normal shutdown. You press it again to restart it.

In normal shutdowns (from Windows or pressing the power button), the kernel session is hibernated. This is known as Hybrid Boot. In this mode, the kernel session is not closed, but it is hibernated. This “kernel only” data file is smaller compared to the normal Hibernate file.

However if you shutdown your Surface and it does not turn back on or it does not resolve your issues then following the below will reset the Hardware and fully restart your device.

You need to completely shutdown the device. You can do this by performimg what is called as the Surface Pro Two Button Shutdown. This process ensures that ensure that Surface is turned off completely.

To do this, press and hold the Volume-up button and the Power button on the your Surface at the same time for 15 seconds and then release both of them. The screen may flash the Surface logo, but remember to continue holding down the buttons for 15 seconds.

Note: This is to be used on Surface Pro tablets only. Do not use this process on Surface RT or Surface 2 tablets.


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  1. Scott harrington

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