If you are having an issues with your emails or Outlook will not open, in this case you may need an additional mail profile or recreating it.
Common reasons to add or recreate a mail profile are;
- The current mail profile is damaged.
- You upgraded/downgraded to another Outlook version (recommended and sometimes needed)
- To create separate Outlook working environments such as Work and Private.
- Need to connect to separate Exchange servers (needed for Outlook 2007 and previous)
- Separately manage an additional Exchange mailbox for which you have Full Access rights.
Mail applet location
Mail Profiles can be managed via the Mail applet in Control Panel. The exact location depends on your version of Windows and your layout settings of Control Panel.
Control Panel – Classic Layout
When you are using the Control Panel is in the classic layout, you should see the Mail applet directly in the list of icons. For a 64-bit version of Windows Vista, the icon would be listed in the “View 32-bit Control Panel Items” section.
Control Panel – Category View
When you are using the Control Panel in the Category View, you can find the Mail applet in the following category:
- Windows XP: User Accounts
- Windows Vista: User Accounts
- Windows Vista 64-bit: Additional Options-> View 32-bit Control Panel Items
- Windows 7: User Accounts and Family Safety
- Windows 8: User Accounts and Family Safety
- Windows 10: User Accounts
(Re)creating a mail profile
Once you’ve located and opened the Mail applet, you can recreate your mail profile via the following steps:
- Press the button Add…
- Do NOT use Copy… not even when you want to recreate your mail profile or you’ll end up copying the corruption as well.
- Do NOT delete your old profile, not even when it is corrupted, before you verified that the new one works. You might want to lookup some account settings afterwards.
- Enter a name for your new Mail Profile.
- Select to add a new mail account.
- Make sure you choose the correct account type. Ask your ISP or administrator if you do not know this.
- In Outlook 2007, Outlook 2010, Outlook 2013 and Outlook 2016, you can simply type your desired display name, email address and password and Outlook will try to determine and configure your account automatically. If this fails you can still choose to configure it manually with the information provided by your ISP.
- Follow on-screen instructions to (further) configure your account. Again; Ask your ISP or administrator if you do not know these details.
An overview of configured mail profiles for Outlook.
It is configured to prompt with which profile Outlook should be started.
Prompting for a mail profile to be used
Now that you’ve added an additional mail profile you should configure Outlook to prompt you for which profile you want to start Outlook with. You can do this in the same Mail applet opened in step 1 and select “Prompt for a profile to be used.”
If you just want to recreate your mail profile instead of adding a new one you can configure it to use your newly created profile as the default by selecting “Always use this profile” and select your new profile.
To switch between Mail Profiles, you must close and restart Outlook. It is not possible to to switch between Mail Profiles when Outlook is running. If upon restarting Outlook you won’t get prompted to select a mail profile, it could be that you have Outlook shutdown issues.