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Commonly asked questions

Here we have our most asked questions with answers together.

  • GDPR are you ready?

    On the 25th May 2018 a new directive came into play called GDPR (General Data Protection Regulation). A two year preparation period had been given to businesses and public bodies covered by the regula...

  • What is Meltdown and Spectre?

    Meltdown is a security flaw that could allow hackers to bypass the hardware barrier between applications run by users and the computer’s core memory, which is normally highly protected. Which is thoug...

  • My computer is running slow, what steps can I do to fix it?

    Reboot If your computer has not been rebooted recently, make sure to reboot it before following any of the steps below. Scan for malware Today, spyware and other malware is a big cause of many compute...

  • How to troubleshoot Mac shutdown causes

    If you find your Mac has turned itself off unexpectedly there is a way for you to take a look at the logs and see what had caused it. If you open Terminal you can find your previous shutdown cause. In...

  • How to remove the Touch ID Fingerprint data

    How to Remove the Touch ID Fingerprint Data from your MacBook Pro with Touch Bar Most users of the MacBook Pro with Touch Bar will set up their Touch ID as soon as they get it. Occasionally, you may f...

  • PIN enabled encrypted Backup Drives

    As the new GDPR directive comes in to play all of our on-site backup drives are now either PIN enabled and or Encrypted. Which means the data stored on the backup drives is encrypted.  So if you take ...

  • How to setup Office 365 e-mail on Android

    If you need your Office 365 e-mails adding to your Android based smartphone then follow these instructions on how to do so. Tap Settings. Tap Accounts. Tap Add Account. Tap Microsoft Exchange ActiveSy...

  • Adjusting screen sizes and orientation in Windows 10

    Here we explain how to increase the text size on your screen, or how to extend your desktop onto an additional screen. You can even change the location or placement of the screen. Right-click on an em...

  • Changing permissions to a shared folder on a Windows Server

    If you would like to change or stop certain users accessing a folder shared from your server, then you can follow the instructions below to achieve this. Log into the server desktop using the Administ...

  • How to create a new user on a Windows Server

    If you need to create a new user on your server then follow the instructions below. This will allow the new user to log onto a computer in your office. N.b However this will not automatically give the...